Technical Support (ID Provider)

Visitors to vwmi who encounter issues and authenticate via the Group Retail Portal (GRP) can access the GRP Guide, located in the Help section at the bottom of the navigation bar on the linked page. This guide covers all key steps for users accessing the B2B Webportal via the Group Retail Portal (GRP): registration, login, user roles, application access. It provides practical checklists and FAQs to ensure a smooth onboarding and efficient daily use of the portal. 

If you continue to experience problems with registration, login, or access to vwmi, please contact your ID Provider’s support.

Contact Information:

• Support for Volkswagen importers only: GroupRetailPortal@volkswagen.de
• Volkswagen dealers: Please contact your local Group Retail Portal administrator or help desk
  
• Agencies commissioned by Volkswagen importers or dealers: Please contact your internal company administrator or your customer
• Volkswagen AG and external employees with a VW User ID: Please contact the Enterprise Helpdesk (EHD) volkswagen-net.de/wikis/display/DigitalWorkplace/EHD